Data-driven. People-oriented. Operations expertise.
I’m a thought leader with expertise in customer experience, employee experience, data analytics, and process improvements. I’m fascinated with developing and communicating stories from data insights, and making things better for both people and companies by leading highly productive teams with empathy and spearheading improvement programs.
Meaningful Results
My passion is all things “experience”, identifying improvements through data analytics, and creating visual stories to support and influence executives and decision-makers. I lead teams and partner at all levels of organizations to achieve success. I’m frequently brought into cross-functional meetings as a consultant to provide thought leadership, survey expertise, mentoring and global program management. I’ve led over $24M in improvements across multiple industries and business units throughout my career.
Depth of Experience
With my servant-leadership style of management, along with curiosity, data expertise, broad business operations experience and process improvement background, I have a unique ability to identify what causes issues and how to solve them. With my statistics, computer science, dashboarding and people skills, I can quickly help organizations identify areas of concern, build out program portfolios, and put into place action plans that bring about significant and measurable results for company, employees and customers.
Contact
email: stephensjenn2@gmail.com
Location
Portland, OR / Vancouver, WA